Effective Date: 15 December 2024
Last Updated: 15 December 2024

NapzBox Hotel (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us, whether through our website, booking platforms, or while staying at our facilities.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect
We collect the following types of information to provide and enhance our services:

1.1 Personal Data

• Full name, email address, phone number, and other contact information.
• Identification details such as ID cards or passport information for registration purposes.
• Payment information, including credit card details, for booking and transactions.
  
  

1.2 Technical Data

• Device information, including IP address, browser type, and operating system.
• Log data, such as the time and duration of website visits or interactions with our systems.
  
  

1.3 Additional Information

• Responses to surveys, feedback forms, or reviews.
• Preferences or special requests provided during your stay.
  
  

1.4 Cookies

• Cookies and similar technologies are used to enhance user experience and analyze site usage. Please refer to our [Cookie Policy] for details.

2. How We Use Your Information
Your information is used for the following purposes:

2.1 Service Delivery

• To process bookings, payments, and check-ins/check-outs.
• To ensure a smooth guest experience during your stay.
  
  

2.2 Communication

• To send booking confirmations, updates, or important notifications.
• To share promotional offers or newsletters (only if you opt-in).
  
  

2.3 Enhancements

• To analyze guest preferences and improve our facilities, services, and technology.

   

2.4 Compliance

• To meet legal obligations, including guest registration and record-keeping as required by local laws.
  
  
  

   

3. Sharing Your Data
We may share your data in the following scenarios:

3.1 With Service Providers

• To third-party providers for payment processing, IT support, and operational services.
  
  

3.2 Legal and Regulatory Authorities

• When required by law or when necessary to protect our legal rights or those of others.
  
  

3.3 Business Transfers

• If NapzBox Hotel undergoes a merger, acquisition, or sale, your information may be transferred as part of the business transaction.
  
  
  

   

4. Data Security
We implement robust security measures to protect your personal data, including encrypted data storage, firewalls, and limited access protocols. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Retention Period
Your data is retained only as long as necessary for the purposes stated in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

6. Your Rights
Depending on your location, you may have the following rights:

• Access and Rectification: Request access to or correction of your personal data.
• Data Deletion: Request deletion of your personal data, subject to legal or operational requirements.
• Consent Management: Withdraw consent for specific uses of your data.
• Data Portability: Request transfer of your data in a structured format.
• To exercise these rights, please contact us at [Insert Email Address].

   

7. Cookies and Tracking
We use cookies to personalize your experience and analyze website traffic. You can manage your cookie preferences in your browser settings. See our [Cookie Policy] for more information.

8. International Transfers
If your data is transferred outside your country of residence, we ensure that adequate safeguards are in place to comply with applicable data protection laws.

9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes may be communicated directly to you.

10. Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, please contact us:

• Email: na*********@***il.com
• Phone: +6017-6507860
• Address:
  Level 1-01 Empire Damansara,
  2, jalan PJU 8/8A,
  Damansara Perdana,
  47820 Petaling Jaya, Selangor